Leverage AI for intelligent customer engagement
For decades, Nuance has been at the forefront of conversational AI, delivering innovations in speech recognition, Natural Language Understanding (NLU), conversational dialog and Text-to-Speech (TTS), and developing systems that learn from their interactions with humans to drive automation and improve the customer experience.
Conversational AI: the core of intelligent self-service
Nuance develops intelligent systems that listen, understand and respond to voice and text – making it natural and easy for consumers to engage with devices, services and applications across conversational IVR, mobile and web. By integrating systems that hold two-way conversations, understand words and colloquial expressions and maintain context throughout the human-to-machine engagement, companies can deliver effortless self-service experiences for customers.
Human-assisted AI: partnering AI systems with humans
While modern intelligent systems such as chatbots and virtual assistants leverage big data and human input to emulate live agents, they have – and know – their limits within the self-service engagement. That’s when live agents can seamlessly step in, tapping into relevant context and information from the self-service interaction. Nuance’s AI systems listen, learn and deliver progressively better outcomes through this learning loop – so companies can deliver optimal experiences for their customers.
Cognitive AI: predictive reasoning for superior service
Consumers expect personalized interactions with intelligent systems that can learn what matters to them, offer relevant information and predict what’s next. We’re pioneering logic and reasoning through cognitive AI, so systems recognize and remember historical patterns, then anticipate and act on customer needs – before they arise.